Home » FAQ
How long can I keep my number for if I don't use any of Lyca Mobile's services?
What should I do if my handset is locked?
Where can I buy a Lyca Mobile SIM or top-up my balance?
What should I do if I forget my PIN/PUK codes?
What is My Lyca Mobile?
Where can I find my Lyca Mobile number?
Are there any monthly or hidden charges?
How do I contact someone if I have a problem?
How can I stop receiving unwanted texts or spam?
Why is there a flashing envelope on my mobile?
How do I make an international call with Lyca Mobile?
Please note that most premium voice and text services in other countries cannot be reached from a mobile phone service when calling from outside that country.
How do I send a text message from the UK to another country with Lyca Mobile?
For example, if you are texting someone in Romania, simply text 0040377 881276 (number is Lyca Mobile Customer Services and is not available to text).
What mobile handsets can I use with Lyca Mobile?
I have not used my Lyca Mobile for a while and it has now stopped working. Why is this?
If your credit has been frozen, you must top-up within one month of it being frozen to reactivate your credit. If you don’t top-up, you will no longer be able to use your SIM.
How much does it cost to access my voicemail?
How do I activate roaming using Lyca Mobile?
Why can't I send or receive texts?
How do I check the call rates?
Alternatively, you can dial *194* followed by the phone number you wish to call with its country code and then # from your mobile.
E.g. *194*0040377881276# (number is Lyca Mobile Customer Services).