Lycamobile Money

Mobile Money basic Q&As:

What is mobile money?

Mobile Money is an electronic mobile service that lets users store, send, and receive money on their mobile phones. It is a convenient alternative to bank accounts and can be used on basic phones as well as smartphones.

How do I register for Tangerine Mobile Money?

New Lycamobile Customer:
Visit the nearest Lycamobile Store with your original Identification Documents to be assisted by an Agent to acquire a new sim card with the Mobile Money Services.

Existing Customers:
For an existing Tangerine customer, dial *165# to get started. You will receive a One Time PIN(OTP)through a delivered SMS and a prompt requiring an input of OTP followed by another prompt to set your 4-digit PIN.

How do I access Mobile Money services?

To access Tangerine Mobile Money Services, dial *165#, or you can also use the Lycamobile Money App from the play-store for Android Devices or IOS for Apple Products.

What services can I use Tangerine Mobile Money for?

There are several services available for Tangerine Mobile Money customers. These include the following:

Send and receive Money among Mobile Money Customers in Uganda.
Deposit and withdraw Money with Agent Support.
Deposit and withdraw from your bank account to the Mobile Money Wallet.
Withdraw Money from the Mobile Money Wallet using Bank ATMs.
Payment for the Tangerine Postpaid Services Bills.
Purchase Tangerine airtime and Voice and Data Service bundles for yourself, family, and friends.
Pay for the utilities.
Pay taxes to URA and license fees property rates to the city and municipal authorities.

Does Tangerine Money have minimum and maximum limits with the Mobile Money account?

Minimum Transaction Amount – UGX 1,000
Maximum Transaction Amount – UGX 2,000,000
Daily total Transaction Limit: UGX 7,000,000
Maximum Account Balance per day: UGX 15,000,000
Minimum Account Balance: 0

What are the rates for using Tangerine Mobile Money?

The Mobile Money fees are automatically deducted as transaction Fees where applicable. The rates are available on the Tangerine Mobile Money menu, Agent points and on www.lycamobile.ug

Can I send money from my Tangerine Mobile Money account to people on other networks?

Yes, you can send money to people on any network within Uganda.

Can I use Tangerine Mobile money if I have no airtime?

Yes. You can use mobile money even if you have no airtime on your phone. The fees are deducted from your Mobile Money account.

How safe is my Money on my Tangerine Mobile Money Account?

Your money is safe since every transaction requires your PIN before completion. Remember to keep your PIN a secret and change it regularly or if you think someone else has seen it.

How safe is my Money on my Tangerine Mobile Money Account?

Your money is safe since every transaction requires your PIN before completion. Remember to keep your PIN a secret and change it regularly or if you think someone else has seen it.

What if I lose my phone / SIM card? Will I lose money from my Tangerine mobile wallet?

Tangerine Mobile Money services are safe even if your phone gets lost. All your transactions are protected by the system security and your PIN. You can replace your SIM card at any of our Tangerine outlets by following the set regulator guidelines on SIM replacement.

What do I do in case of the wrong transfer?

If you send money to the wrong number, immediately call Tangerine Customer Care on 100. Once the case has been lodged in, Tangerine will endeavour to reverse the funds back to the sender. This process takes 24 hrs. Please keep in mind that Tangerine will not be liable if the funds have already been withdrawn by the receiving party or sent from one person to another subsequently.

What if I forget my Tangerine Mobile money account PIN?

If you forget your PIN, call our customer care on 100 for further management. You can also visit our service centers with the following mandatory documents to have the mobile money account PIN reset.

National ID for Ugandans
Passport for foreigners
Your secret word

Please note that your mobile money account will be blocked for 48 hours pending verification

Can I transfer money from my bank to my mobile wallet?

Yes, you can transfer money from your Bank Account to the Mobile Money Wallet once you have completed the registration process as guided by the Customer Service Team. Call 100 for Support.

Email Sign Up To recieve important info, special offers & more